Privacy Policy

1. Overview

RanaGroupe ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring transparency in how we collect, use, and protect your personal data. This Privacy Policy explains our practices regarding data collection, usage, and your rights under applicable laws, including the General Data Protection Regulation (GDPR) and other European data protection regulations.

2. Data Collection

2.1 Data You Provide

We collect personal data that you voluntarily provide to us:

• Contact Information: Name, email, phone number, address when you submit contact forms.
• Account Data: If you create an account, we collect login credentials and profile information.
• Business Information: For B2B inquiries, we may collect company details and business requirements.
• Transaction Data: If you make a purchase, we collect billing and shipping information.

2.2 Data Collected Automatically

When you visit our website, we automatically collect:

• Log Data: IP address, browser type, pages visited, time spent, referrer.
• Device Information: Device type, operating system, unique device identifiers.
• Usage Data: Interactions with our site, clicks, search queries via analytics tools.

3. Cookie & Tracking Technologies

3.1 Cookie Consent

We display a cookie consent banner on your first visit. Your consent preferences are stored in your browser and honored across our site. You may withdraw consent at any time by clearing your browser cookies or contacting us directly.

3.2 Analytics Tools

With your explicit consent, we use:

• Google Analytics: To understand user behavior and improve site performance.
• Firebase Analytics: For event tracking and user engagement measurement.
• Vercel Analytics & Speed Insights: To monitor site performance and Core Web Vitals.

4. Microsoft Clarity

RanaGroupe uses Microsoft Clarity, an analytics service provided by Microsoft Corporation, to understand how users interact with our website. This includes session recording and heatmap visualization.

4.1 What Clarity Collects

Clarity may collect:

• Mouse movements, clicks, and scrolling behavior.
• Page content and layout information.
• URL and referrer information.
• Device and browser information.
• Anonymized user interactions via session recordings.

4.2 Clarity Consent & Privacy

Clarity only loads after you explicitly accept all cookies in our consent banner.Microsoft Clarity does not track personally identifiable information (PII) such as email addresses or passwords in recordings. However, if you enter sensitive data in form fields, Clarity's automatic masking should obscure it.

4.3 Opt-Out from Clarity

You can opt-out of Clarity tracking by declining cookies in our consent banner or by visitingclarity.microsoft.com.

5. GDPR & Your Rights

Under the GDPR and similar European privacy laws, you have the following rights:

5.1 Right to Access

You have the right to request a copy of all personal data we hold about you in a machine-readable format.

5.2 Right to Rectification

You can request that we correct inaccurate or incomplete personal data.

5.3 Right to Erasure ("Right to be Forgotten")

You can request deletion of your personal data, subject to certain legal obligations.

5.4 Right to Data Portability

You can request your data in a structured, commonly-used format to transfer to another service.

5.5 Right to Object

You can object to certain types of data processing, including marketing communications.

5.6 How to Exercise Your Rights

To exercise any of these rights, contact us at privacy@ranagroupe.fr with proof of identity. We will respond within 30 days.

6. Contact & Data Protection Officer

For any privacy-related questions or to exercise your rights:

This Privacy Policy is effective as of May 2026 and will be updated as our practices evolve. We encourage you to review this policy periodically.